OUDENIC Terms of Service

Effective Date: May 28, 2026
Last Updated: May 28, 2026

1. Acceptance

By creating an account or making a purchase on oudenic.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

You must be at least 16 years of age to use this service.

2. Service Description

2.1 What We Provide

OUDENIC sells prepaid eSIM data plans for international mobile data connectivity. Our service includes:

Digital eSIM profile provisioning, delivered via QR code
Data connectivity through partner mobile network operators
A self-service dashboard for managing your eSIMs, orders, and account

2.2 What We Do NOT Provide

Physical SIM cards or hardware of any kind
Voice calling or SMS messaging services
Guaranteed network speeds; data connectivity is provided on a "best effort" basis
Device compatibility support; it is your responsibility to verify eSIM compatibility before purchase

3. Account Responsibilities

3.1 Account Security

You are solely responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access

3.2 Accurate Information

You must provide accurate and complete information when creating an account. We reserve the right to suspend accounts containing fraudulent or misleading information.

3.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse promotions, or evade security measures is prohibited and constitutes grounds for immediate termination.

4. Billing and Payments

4.1 Pricing

All prices are displayed in USD
Applicable indirect taxes (VAT, GST, sales tax) may be calculated at checkout where required by law
Prices are subject to change; however, the price displayed at the time of purchase is final

4.2 Payment Processing

All payments are processed through PCI-compliant third-party payment processors
We accept major credit and debit cards
We do not receive, process, or store your payment card details

4.3 Order Expiration

Unpaid orders expire automatically after a designated period
Expired orders are cancelled and any associated payment authorizations are voided
Systematic abuse of the checkout process may result in temporary or permanent access restrictions

4.4 Subscriptions and Auto-Renewal

For products offered on a subscription basis (e.g., Monthly Plans):

Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle (e.g., every 30 days) unless cancelled prior to the renewal date.
Billing: The subscription fee will be automatically charged to your default payment method on file at the time of renewal.
Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation will take effect at the end of the current billing cycle, and you will continue to have access to the service until then. No partial refunds are provided for mid-cycle cancellations.
Failed Payments: If a renewal payment fails, we will notify you and may suspend or cancel the subscription until payment is successfully processed.

5. eSIM Provisioning and Delivery

5.1 Delivery

Upon successful payment, your eSIM profile will be delivered as a downloadable QR code accessible through your account dashboard. You will also receive an email confirmation.

5.2 Activation

The validity period of your eSIM plan begins upon first network attachment — that is, when the profile connects to a mobile network for the first time
Purchased but uninstalled eSIM profiles remain available for up to six (6) months from the date of purchase
You are responsible for installing the eSIM on a compatible device within this period

5.3 Fulfillment Model

OUDENIC operates an on-demand provisioning model. eSIM profiles are procured from our supplier upon order confirmation. Delivery typically completes within a few minutes under normal conditions.

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree not to use the service for:

Any activity that violates applicable law
Circumventing trade sanctions or export controls
Excessive or abusive bandwidth consumption beyond reasonable personal use
Reselling eSIM profiles without prior written authorization
Reverse engineering, scraping, or otherwise exploiting the Platform
Automated purchasing or other bot-driven activity

6.2 Enforcement

Violation of this Acceptable Use Policy may result in:

Immediate suspension or permanent revocation of eSIM profiles
Permanent account termination
Forfeiture of any active plans

7. Sanctions and Geographic Restrictions

7.1 OFAC Compliance

In compliance with United States sanctions law, access to the Platform is blocked from the following jurisdictions:

Iran
North Korea
Syria
Cuba

These restrictions are enforced at the infrastructure level and cannot be overridden.

7.2 Additional Restrictions

We may restrict access from additional countries or regions based on regulatory requirements, fraud risk assessment, or network coverage limitations. Such restrictions are subject to change without notice.

8. Refunds and Disputes

Refund eligibility and procedures are governed by our Refund Policy. In summary:

Unprovisioned eSIM profiles are eligible for a full refund
Provisioned eSIM profiles where data has been consumed are non-refundable
Chargebacks initiated without prior contact through our support channels will result in immediate account suspension and eSIM revocation

Please refer to the Refund Policy for complete details.

9. Account Deletion

9.1 Requesting Deletion

You may request permanent deletion of your account by submitting a support ticket at oudenic.com/support under the "Account" category.

9.2 Deletion Process

Upon verification of your identity and processing of your request:

Your account will be permanently deactivated
Personal identifiers will be anonymized
Active eSIM profiles will be revoked
Transaction records will be retained in anonymized form as required by applicable tax law

9.3 Irreversibility

Account deletion is permanent and irreversible. Once your account is deleted, you will not be able to create a new account using the same email address. Any active eSIM profiles and associated data will be permanently forfeited.

10. Intellectual Property

All content on the Platform — including trademarks, logos, text, software, and design elements — is the property of OUDENIC LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

The service is provided "AS IS" without warranties of any kind, express or implied
We are not liable for network outages, service disruptions by our carrier partners, or device compatibility issues
Our total liability for any claim arising from or related to the service shall not exceed the amount paid by you for the specific order in question
In no event shall we be liable for indirect, incidental, consequential, or punitive damages

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date.

For material changes that significantly affect your rights or obligations, we will provide at least 14 days' advance notice via email before the changes take effect.

Continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, United States
Any dispute arising from or relating to these Terms shall be resolved through binding arbitration administered under the rules of the American Arbitration Association
Arbitration shall be conducted in English, with the seat in Cheyenne, Wyoming
You waive any right to participate in class action proceedings

14. Contact

For questions regarding these Terms:

Support: oudenic.com/support
Email: [email protected]
Entity: OUDENIC LLC, Wyoming, United States