OUDENIC Privacy Policy
Effective Date: May 15, 2026
Last Updated: May 15, 2026
1. Introduction
OUDENIC ("we," "us," "our") provides prepaid eSIM data connectivity services through oudenic.com (the "Platform"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.
By using the Platform, you consent to the practices described in this policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
| Data | Purpose |
|---|---|
| Email address | Account authentication, order confirmations, customer support |
| Password | Authentication (stored in hashed form; we cannot view your password) |
| Full name (optional) | Invoice generation |
We do not collect phone numbers, dates of birth, government identification, or social media profiles.
2.2 Transaction Information
When you make a purchase, we process:
| Data | Purpose |
|---|---|
| Order details (product, quantity, price) | Service delivery |
| Payment reference identifiers | Payment reconciliation |
| Invoice records | Tax compliance |
We never receive or store your credit card number, CVV, or bank account details. All payment processing is handled by PCI-compliant third-party processors.
2.3 Automatically Collected Information
| Data | Purpose | Retention |
|---|---|---|
| IP address | Fraud prevention, sanctions compliance | 90 days |
| Browser information | Security monitoring | 90 days |
| Country of origin | Regulatory compliance | 90 days |
| Request metadata | Operational integrity, abuse detection | 90 days |
Sensitive values (passwords, tokens, API keys) are automatically redacted before storage in our logs.
2.4 Cookies and Session Management
We use strictly necessary cookies only to maintain your authenticated session. These cookies are essential for the Platform to function and cannot be disabled.
We do not use:
- Advertising or tracking cookies
- Third-party analytics services
- Tracking pixels or web beacons
- Fingerprinting for advertising purposes
2.5 eSIM Provisioning Data
When we provision an eSIM profile, we transmit only technical product identifiers to our supplier. Your personal information (email, name, IP address) is not shared with the eSIM supplier or mobile network operators.
3. How We Use Your Information
We use personal information solely for:
- Service Delivery — Processing orders, provisioning eSIM profiles, delivering QR codes
- Account Management — Authentication, password resets, session management
- Customer Support — Responding to support tickets and resolving billing inquiries
- Legal Compliance — Sanctions screening, tax record retention, responding to lawful requests
- Security — Fraud detection, abuse prevention, threat mitigation
- Communications — Order confirmations, fulfillment notifications, and service announcements
We do not use your information for:
- Advertising or marketing profiling
- Sale or rental to third parties
- Behavioral analytics
- Automated decision-making with legal effects
4. Information Sharing
4.1 Zero Sale Policy
We do not sell, rent, or trade your personal information to any third party for any purpose.
4.2 Service Providers
We share limited data with the following categories of service providers, solely to operate the Platform:
| Provider Category | Purpose | Data Shared |
|---|---|---|
| Payment processor | Payment processing | Payment tokens, order amounts |
| eSIM supplier | Profile provisioning | Product identifiers only (no personal data) |
| Infrastructure provider | Content delivery, security | IP addresses (transit only) |
| Email service | Transactional email delivery | Email address, message content |
All service providers are bound by data processing agreements and receive only the minimum data necessary for their function.
4.3 Legal Disclosure
We may disclose information if required by valid court orders, subpoenas, or lawful requests from law enforcement or tax authorities. We will notify you of such disclosures unless legally prohibited from doing so.
5. Data Security
We employ industry-standard security measures to protect your personal information, including:
- Encryption of all data in transit
- One-way hashing of passwords
- Cryptographic verification of all external communications
- Role-based access controls for administrative functions
- Automated threat detection and abuse prevention
6. Data Retention
We retain personal data for the minimum period necessary to fulfill the purposes described in this policy:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account information | Until deletion request | Service operation |
| Order and invoice records | 7 years from transaction date | Tax compliance |
| Server logs | 90 days | Security and abuse detection |
| Support tickets | Duration of account existence | Support continuity |
| eSIM fulfillment records | 7 years from transaction date | Tax and dispute compliance |
When you request account deletion (see Section 7), we anonymize your personal identifiers while retaining transaction records in anonymized form as required by tax law.
7. Your Rights
7.1 Available Rights
Depending on your jurisdiction, you may exercise the following rights:
| Right | Description |
|---|---|
| Access | Obtain a copy of the personal data we hold about you |
| Rectification | Correct inaccurate personal data |
| Deletion | Request permanent deletion of your account and personal data |
| Restriction | Request that we limit processing of your data |
| Data Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interest |
7.2 How to Exercise Your Rights
All rights requests must be submitted through our support ticket system at oudenic.com/support, using the "Account" category. You must be logged into the account associated with the request.
We will verify your identity before processing any request and respond within 30 days.
7.3 Account Deletion
Upon a verified deletion request:
- Your account will be permanently deactivated
- Personal identifiers (email, name) will be anonymized
- Active eSIM profiles will be revoked
- Transaction records will be retained in anonymized form for the legally required retention period
Account deletion is irreversible. Once deleted, you will not be able to create a new account using the same email address. Any active eSIM profiles will be forfeited.
7.4 Jurisdictional Notes
- EU/EEA (GDPR): Our legal basis for processing is contract performance (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f)). For cross-border transfers, we rely on Standard Contractual Clauses.
- United Kingdom (UK GDPR): Same rights as GDPR. Transfer mechanism: International Data Transfer Agreement.
- Switzerland (nDSG): Rights equivalent to GDPR. Transfer mechanism: Standard Contractual Clauses recognized by FDPIC.
- California (CCPA/CPRA): You have the right to know, delete, and opt out of sale. We do not sell personal information. You will not receive discriminatory treatment for exercising your rights.
8. Age Restriction
The Platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from persons under 16. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.
9. International Transfers
Your data is primarily processed in the United States. When data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and equivalent transfer mechanisms recognized by applicable data protection authorities.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
For material changes that significantly affect your rights, we will provide at least 14 days' advance notice via email before the changes take effect.
Continued use of the Platform after the updated policy becomes effective constitutes acceptance.
11. Contact
For privacy-related inquiries or data rights requests:
- Support: oudenic.com/support (use "Account" category)
- Email: [email protected]
- Entity: OUDENIC LLC, Wyoming, United States
If you are unsatisfied with our response, EU/EEA residents may lodge a complaint with their local Data Protection Authority.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Wyoming, United States, consistent with the Terms of Service.