# Refund Policy **Effective Date:** May 15, 2026 **Last Updated:** June 24, 2026 --- ## 1. Overview This Refund Policy governs all purchases of eSIM data plans made through **oudenic.com** (the "Platform"). By completing a purchase, you agree to the terms below. OUDENIC provides prepaid, digital eSIM data plans and monthly subscription plans. Due to the nature of digital telecommunications products, refund eligibility depends on the provisioning state of your eSIM profile at the time of your request. For subscription-specific refund terms, see Section 8 below. --- ## 2. Refund Eligibility | eSIM Profile State | Eligible? | Refund Amount | Conditions | |:---|:---:|:---|:---| | **Unprovisioned** — purchased but not yet installed | Yes | Full refund (100%) | Must be requested before installation | | **Provisioned, unused** — installed but zero data consumed | Case-by-case | Up to 100% | Subject to review; supplier cancellation must succeed | | **Provisioned, active** — data partially or fully consumed | No | Not eligible | Data consumption constitutes use of service | | **Expired** — validity period has ended | No | Not eligible | — | "Provisioned" means the eSIM profile has been downloaded and installed on a device. Once provisioning occurs, network resources are allocated and generally cannot be recovered. --- ## 3. How to Request a Refund 1. Log into your account at [oudenic.com](https://oudenic.com) 2. Navigate to **Support** and create a new ticket 3. Select the **"Billing"** category 4. Include your **Order ID** and reason for the refund request Our team will review your request and respond within **48 business hours**. Do not initiate a chargeback with your bank before contacting us. See Section 6 for our chargeback policy. --- ## 4. Refund Processing - All refunds are processed through the original payment method - Refunds typically appear within **5 to 10 business days**, depending on your financial institution - Refunds are issued in the original transaction currency (USD) - If applicable taxes were collected, the tax portion will be included in the refund - **EU consumers:** Under EU Directive 2011/83/EU, you acknowledge that eSIM provisioning begins immediately upon purchase and consent to waive the 14-day withdrawal right for provisioned profiles --- ## 5. Actions Upon Refund Approval When a refund is approved: 1. All eSIM profiles associated with the refunded order are immediately suspended 2. The order status is updated and a full audit trail is recorded 3. The refund is processed to your original payment method --- ## 6. Chargeback Policy > **IMPORTANT:** Unauthorized chargebacks trigger immediate and automated countermeasures. If you believe a charge is incorrect, you **must** contact us through our support system before initiating a chargeback with your bank or card issuer. ### Consequences of Unauthorized Chargebacks When a chargeback is initiated without prior resolution through our support channel, the following actions are taken automatically: 1. **eSIM Revocation** — All eSIM profiles on the disputed order are permanently suspended 2. **Account Suspension** — Your account is permanently deactivated and blocked from future registration 3. **Evidence Submission** — We compile and submit comprehensive transaction records to the payment processor to contest the dispute, including order details, delivery confirmation, and terms acceptance records Accounts suspended due to chargebacks cannot be reinstated. The associated email address is permanently blocked from creating new accounts, and any active plans are forfeited. --- ## 7. Non-Refundable Situations The following are explicitly non-refundable: - eSIM plans where data has been consumed, even partially - Plans that have expired beyond their validity period - Service disruptions caused by device incompatibility - Network coverage limitations in specific geographic areas - Loss, theft, or damage of the device containing the eSIM - Failure to activate the eSIM within the validity window - eSIM profiles that become unusable because they were deleted from a device (e.g., in an attempt to transfer to another device) --- ## 8. Subscription Refunds Monthly Plan subscriptions are subject to the following refund terms: | Situation | Refund Eligible? | Details | |:---|:---:|:---| | **Before eSIM provisioning** — subscription created but eSIM not yet issued | Yes | Full refund of initial payment | | **After eSIM provisioning** — eSIM issued, regardless of activation or usage | No | Initial payment is non-refundable | | **Renewal payments** — automatic recurring charges | No | Cancel before renewal date to avoid charges | **Important clarifications:** - **All subscription plans (including prepaid subscriptions) are strictly non-refundable.** You may cancel your subscription at any time to stop future charges, but no refunds will be issued for the initial payment or any past renewal payments. - **Cancellation is not a refund request.** Canceling a subscription stops future charges but does not entitle you to a refund for the current or any previous billing period - No prorated credits are issued for unused days within a billing period - If you believe you have been incorrectly charged, contact **support@oudenic.com** within **14 days** of the charge --- ## 9. Changes to This Policy We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date and are effective immediately upon publication. For material changes, we will provide at least **14 days' advance notice** via email. --- ## 10. Contact For refund requests or billing inquiries: - **Support:** [oudenic.com/support](https://oudenic.com/support) (category: "Billing")